Policies

 By entering our site and engaging in transactions, you agree to our Policies/Terms and Conditions.

If you do not agree to these terms and conditions, please do not use this site. All media (photos and graphics) located in this site are property of Alice and Rabbit, under the Creative Commons Attribution-Noncommercial-No Derivative Work License.



Product Policy
We at Alice and Rabbit make sure to deliver quality products to our customers.

We have made every effort to display as accurately as possible the colors of our products that appear at the site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. Due to this, we can not warrant that the product descriptions are error-free.

We see to it that an item is in good condition before packaging and shipping. We are not liable for any losses, delays or damage during shipping as we are only outsourcing this service, and these are circumstances not under our control. As much as we value your patronage, we cannot ensure how products are treated by our shippers.

We encourage our clients to consult their eye care doctor before purchasing any contact lenses from the internet.

The buyer is responsible for knowing and understanding their country's laws, rules and regulations on the procurement and use of contact lenses.

The buyer is responsible for knowing and understanding the proper use and care of using contact lenses.

Upon ordering any item at our shop, the buyer AGREES and ACCEPTS that  Alice and Rabbit is NOT responsible nor liable  for any kind of damage or personal injury incurred to the buyer or any other person by the goods supplied  through the website.

Upon ordering any items through our shop,  Alice and Rabbit is no longer responsible for any incurred damage to the product once the item is received by the buyer.

Shipping:

We ship to worldwide through Xend Express shipping. We ship your order within 48 hours of purchase for in stock items. Delivery takes approximately 14 - 21 WORKING DAYS (excluding weekends/holidays). Please note that postal services can be affected by outside factors and delays may happen. A&R will not be held responsible for delays in delivery once it has been handed over to the shipper. 

 Express shipping through EMS(5-7 working days) upon request for an additional amount (determined by weight) to be shouldered by the buyer. 

NOTE:

DIfferent countries have different CUSTOMS policies concerning contact lens importation. PLEASE be aware of your own customs laws and guidelines. Our shop can only sell and send the merchandise - you will be responsible for any permits or documentation (i.e. prescription from a doctor) required.

Tax: We do not charge sales tax on orders shipped out of state. If applicable, sales tax will be added to your order during Checkout.

Return Policy: We accept returns for UNOPENED defective merchandise. Please contact us if you are unsatisfied with your order for any reason, and we will look into your case.

Contact
: We value your feedback. Please contact us with any questions or comments.

                                              



Indemnification
You agree to indemnify, defend, and hold unaccountable Alice and Rabbit, its employees and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.



Disclaimer

 Once a product is purchased, the buyer agrees and accepts the following:

The information contained on the website is provided by Alice and Rabbit in good faith.

If a product offered by the Site is not as described, your sole remedy is to return it in unused condition. To the fullest extent permitted by applicable law, Alice and Rabbit disclaims all representations and warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. Alice and Rabbit makes no warranty that this website, any information or ideas contained on this website or any products or services will meet your requirements.

You expressly acknowledge and agree that Alice and Rabbit does not control other users of this website, the providers of information, or the suppliers of goods and services purchased from this website. Alice and Rabbit is therefore not liable for their opinions or their behaviour, including any information or advice provided by them or any defamatory statements made by them or any offensive conduct on their part.

You further acknowledge and agree that, subject to the section dealing with "Limitation of Liability", Alice and Rabbit will not be liable to you or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods or services supplied to you, or on behalf of you, through the website.

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